Shipping Policy
Beyond Defense is not liable for packages shipped to the wrong address due to customer error.
No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
Once your order is placed, if you notice discrepancies with your shipping address please email us IMMEDIATELY at shipping@beyonddefense.net with your name, order number and the address corrections.
If the shipping carrier cannot validate the shipping address information, Beyond Defense will send an email to customer to confirm the address. If the customer does not respond within 48 hours, Beyond Defense will send the package to the address provided by the customer.
Once we provide a tracking number Beyond Defense is NOT responsible for your package. If your items are lost, stolen or damaged please contact USPS or UPS to file a claim. Please check tracking email provided for information on your shipping carrier.
Lost or Stolen Packages
Beyond Defense is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for your order.
No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
Upon delivery inquiry, Beyond Defense can resubmit to you the tracking information for the carrier used.
It is up to the customer to provide an accurate address when entering their shipping information. Please contact the shipping carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.
If a package is returned to Beyond Defense due to customer error, the customer is responsible for submitting another shipping payment to Beyond Defense so that the kit can be shipped to the correct address. Please be sure to double check your address before placing your order.
If the shipping carrier cannot validate the shipping address information, Beyond Defense will send an email to customer to confirm the address. If the customer does not respond within 48 hours, Beyond Defense will send the package to the address provided by the customer.
For any questions contact shipping@beyonddefense.net.